Frank Stone preorder content

Octi

Maybe I've been looking in the wrong places but I've not seen anything other than a Twitter post discussing a patch that was pushed out stating that this is fixed but I cant see how. I've heard people who have pre-ordered the deluxe edition of TCOFS have only recieved the standard edition rewards. I haven't recieved any rewards at all (not even the bloodpoints). Is there is news and/or communication stating that this is being worked on/looked at? I can't seem to find any solid acknowledgement anywhere.