christmas in july bundle error cant buy it (but want it and dont want to miss out on the items) help

Tiger7

christmas in july bundle error cant buy it (but want it and dont want to miss out on the items) help.

i have deleted reinstalled dbd fresh , validated files, and when i go to dbd store to buy christmas in july bundle i recive the info "purchase failed " it will not purchase it , im misisng only the 3 charms i really want want them they are total of 60 auric cells . i wont be able get them if the timer runs out and this isnt fixed is it possible to ask that it is honored for that price and the 3 charms due to this bug?