Does anyone else seem to be getting ignored by BHVR support?

SInce monday i have had an issue with my account not allowing me to play the game. I have reached out to bhvr to explain my situation in hopes to get it resolved and have had not one single reply. I thought maybe i had listed the issue under the wrong category so i went back and created a new ticket under a different category on wednesday and i have still yet to get any info on either ticket. I haven't seen any statement on if the tickets were at a high rate and that would be a reasoning but now i'm at the point of concern of losing everything even after just buying a dlc and not even using it yet.

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