NS - 4 of my characters missing after last update

YetiBaghetti

Step 1 : Load the game

Step 2 : Missing characters I previously paid for, level up & got outfits for

Step 3 : missing ghost face, demigorgon, Steve & Nancy

Step 4 : Tried closing & reloading

Step 5: Tried to redownload, but the NS shows it as still active so it won’t redownload

Additional information

• Ghost face, demigorgon, Steve & Nancy missing & unplayable
• When I click on them it asks me to pay for them again
• When I click on them it still shows the outfits I bought, but I can’t play the characters
• I have checked everyday since the update & they are still missing
• Please reinstate my characters asap

documents

• Images - proof of missing characters & purchase, along with my gaming id

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