How do I make validation work for me

Seriously every match I get hit over windows and pallets even twenty miles away from the killer but when I play killer even though on my screen I hit the survivor it doesn't even bother to accept maybe a stun and hit at pallets or even just a hit so I need to know how do I make hit validation work for me because it's really annoying me. Constant new chapters and outfits but not even just an attempt on either working on matchmaking or hit validation.

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