I'm so sorry the game is not showing your characters as available like they should be. Please contact Support, and they can help you with this issue: https://support.deadbydaylight.com/hc/en-us/
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Hey there @kelveofkeli ,
I'm so sorry the game is not showing your characters as available like they should be. Please contact Support, and they can help you with this issue: https://support.deadbydaylight.com/hc/en-us/