i can't start dbd on my epic games account

Barakuda668

When when i start the game it says to me "ACCOUNT SUSPENDED, Your account has been permanently suspended due to violating our Terms of Use.". 
I tried to search about it on the internet but I couldn't find anything.

Barakuda668

@Veroles said:

This means your account is banned. You need to contact support for further informations.

https://forums.bhvr.com/dead-by-daylight/kb/articles/140-ban-appeals#permanent-game-bans

it says article not found