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Game freezing on initialization

sleepwalker94 sleepwalker94
in Bug Reporting

I am on an Xbox One S. Every time I’ve opened the game for the last three days, it has frozen on the title screen (see photo) and I have been unable to play.

Tried uninstalling and reinstalling and the issue persists. Occurs at every login without exception

image.jpg


Tagged: Pending

Comments

  • sleepwalker94 sleepwalker94

    Day 4 Update: Different behavior, same outcome

    I saw that there were some recent bug fixes around signing in/switching accounts on Xbox, so I attempted to sign into the game while logged out. This time I was prompted to log in, but the game froze again. This time it says “loading” instead of “press A to continue”. See photo

    image.jpg


  • sleepwalker94 sleepwalker94

    Day 5: No fix or acknowledgement of the issue.

    Should I count on missing the entire Halloween event at this point?

  • sleepwalker94 sleepwalker94

    UPDATE: Resolved

    Turns out it was a cache issue. Thanks to the support team for this:

    • Power cycling the Xbox console (Clearing cache)
    1. Press and hold the power button on the front of the Xbox until it turns off completely.
    2. Unplug the power brick from the back of the Xbox. Press and hold the power button on the Xbox several times to expel any remaining power and clear the cache.
    3. Plug in the power brick.
    4. Wait for the light on the power brick to change from white to orange.
    5. Turn the Xbox back on as you would normally. 


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