Server disconnects frequently and Prestige levels unchanged

Lietszchse

Step 1 : Boot the game

Step 2 : Play as survivor in a public match

Step 3 : In-game, get hooked or downed

Step 4 : Game crashes and I get disconnect error plus lack of progress error

ADDITIONAL INFORMATION

• Character played: Mostly Kate, but happens randomly with Mikaela.
• Map: all of them
• Frequency of the issue: one every three games with Kate, randomly with Mikaela and others.

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Plus, I didn’t get the prestige update. My levels remain the same.