Game Crashed, caused matchmaking penalty against my will

Ghostflame92

Step 1: played killer in public lobby (hag)

step 2: exit gates were powered, last gen completed.

step 3: as im walking towards one of the exit gates, game crashed and restarted

step 4: all challenge progression lost, and received matchmaking penalty

Xbox 1 platform

why is this my fault? why am i being punished because your stupid game ######### itself? im already being punished for the holidays because you introduced a bug where i cant add my friends, something that was never a problem before, but now during the rare time we have off together, we cant play.