Why can’t I continue my event?

I have filled up both killer and survivor vials, to where it doesn't allow me to fill them any more. However neither convert into Putrid Serums like they should. Also in game I have lost the icon in the top right of my screen indicating a vial. I have lost out on a lot of potential Serums, so if this gets patched, are we going to get an extension to the time deadline to make up for it? Either way, I’d like to be able to continue my event. I’m on PS4 and it’s for both killer and survivor, as you see by the image. Thanks for any help. PSN - Death4652.

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