Unable to pick up survivor on Grim Pantry

I was playing as the Plague and downed a Cheryl at the bottom area of the Grim Pantry and couldn't pick her up. So I just left but other survivors were able to heal her. I'm not sure if it was the position she was in or the collision/hitboxes of the environment that couldn't allow me to pick her up, if it's the platform I was playing on, Nintendo Switch, but it's the first time I encountered this.

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Tagged: Pending

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