Bug or hack? Also how to show devs video saved on ps5

I am currently in a game as doctor on dead dawg saloon and I caught a Nea on a gen. It took a few attempts as she started tapping it and the game kept taking the grab away but I got (un)lucky and grabbed her. Now I can't hook or drop her and she is healed to full on my shoulders not struggling and I am stuck in the map with her since I still can't hook her. All other survivors are dead. Also everytime I press to hook or drop it skips frames.

I have saved the clip on the PS5 but have no idea how to show the devs this.

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