Survivor stuck behind a hook at Léry's Memorial Institute

Hassaku

So this happened in my game today, she got stuck behind this hook when she got unhooked by another survivor. She couldn't get out and I couldn't hit her with M1 or my hatchet. But other survivors were able to heal her and she was able to heal others if they were close enough.

I play on PC and i believe she was on console.

This was first time I saw this and I have no idea how it happened.