It's not a matter of prioritizing newer players over older players, it's actually quite the opposite. Back then, the way event cosmetics were stored were much less secure than recent events, and it made them susceptible to loss of progress (the reason why we needed to return them to people in the first place). We originally decided to return them only to the people who had earned them in specifically to not alienate long time players who had worked for them. Despite our best efforts, there were people missing who should have received them and didn't: The data we had at the time was not robust enough to catch everyone.
So in short, some of the people who did work for and earn them didn't receive their cosmetics back, and there was nothing we can do for them. Those long time players were out of luck. The idea of not alienating long time players ended up alienating those long time players.
It's unfortunate, yes, but leaving those people behind is not an option. This is the fairest way we can handle the situation. This shouldn't be a problem for future events as the way we store rewards now is much more secure.
Tldr: This is an archived version of the DBD forum, it has all posts, comments and media. The archived data will be published at the end of October. This site is not in any way affiliated with or endorsed by Behaviour Interactive.
Comments
It's not a matter of prioritizing newer players over older players, it's actually quite the opposite. Back then, the way event cosmetics were stored were much less secure than recent events, and it made them susceptible to loss of progress (the reason why we needed to return them to people in the first place). We originally decided to return them only to the people who had earned them in specifically to not alienate long time players who had worked for them. Despite our best efforts, there were people missing who should have received them and didn't: The data we had at the time was not robust enough to catch everyone.
So in short, some of the people who did work for and earn them didn't receive their cosmetics back, and there was nothing we can do for them. Those long time players were out of luck. The idea of not alienating long time players ended up alienating those long time players.
It's unfortunate, yes, but leaving those people behind is not an option. This is the fairest way we can handle the situation. This shouldn't be a problem for future events as the way we store rewards now is much more secure.