Customer support Ghosting me
I for over a month had a glitch in my Tomes where I couldn’t work on the rift and the challenges, it sent me back removed a bunch of the work I had done and I couldn’t progress further. It also changed my level but my BP and shards were fine as well as my rank. I contacted them asking for help, I paid to be able to work on my challenges for the rift but I couldn’t work on it because it didn’t work. I sent screen shots and codes and all the information they asked for. They fixed it, then two days later it broke again. I couldn’t work I lost progress and again I paid for it I wouldn’t have had a problem with it but I was losing so much time. It was my first rift that I have bought because I just started the game and I was upset because I enjoy the game and wanted to get those things I had worked for. I told them I wanted a refund because I couldn’t work on it and it was a problem on their end then they ghosted me. I sent another email saying I’ve waited days for a reply but they still ghosted me. I told them that I loved the game and this whole experience made me upset. I wouldn’t have cared if I didn’t pay for it but I was just asking for help and a refund because like I said for over a month I literally couldn’t do any challenges that I paid to be able to do. I didn’t know where else to go for help because they ghosted me. Let me know what to do. I’m only 17 and like I said I only started this game a little before when the rift had started. I’m really sad because I wanted that stuff and they didn’t help me. Please help me know what to do!
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