Why do Customer Support never help?
I recently have been victim to progress loss and have just lost a large chunk of progress. I submitted a ticket to receive help, and the response was fairly quick. The first two times I received an automated message and then the third time, I received quite a curt message, saying that my information that I had provided them with did not match up with what they had in their database, and I was threatened with a ban. I had plenty of evidence to support my claim, I had screenshots of my survivors and killers, stats from my Xbox profile. All I wanted was some compensation, due to the bug that this game has caused, and still hasn’t been fixed, after about 2 1/2-3 years. I came to Customer Support for some help, not to receive curt, rude replies and be threatened with a ban. Is it just me or every time I go to Customer Support for help, I pretty much always get an automated response and eventually get told to bugger off,IF ANYONE WHO MIGHT BE ABLE TO HELP ME ON THIS MATTER, PLEASE LET ME KNOW.
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