I can't complete my starter survivor's rituals

griseon7

So I play dbd mobile on android. I can't complete the starter survivor rituals. The rituals are heal 1 other survivor and unhook 2 times a survivor. I tried both of them multiple times with different characters (meg, claudette, nea) and with medkit and without the medkit bit it still didn't work. The starter killer rituals worked and are completed. I will upload an screenshot

Screenshot_20200426-090606_Dead by Daylight.jpg